Ultimate Guide to Kajabi Settings: Mobile App Settings

Master Your Kajabi Mobile App Settings

Welcome to the ultimate guide on Kajabi Mobile App Settings. As a Kajabi Expert and Digital Marketing Strategist, I'm here to help you get the most out of Kajabi by customizing your mobile app settings to enhance your brand experience and optimize customer engagement.

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Customizing Your Products in the Kajabi Mobile App

Creating a seamless and branded experience for your customers is essential when using Kajabi, and the mobile app is no exception. Customizing the Kajabi Mobile App to reflect your branding is an important step to ensure that your customers have a consistent experience, whether they're on a desktop or mobile device. In this section, I’ll guide you through the process of customizing your Kajabi Mobile App, including changing your site icon, selecting a color palette, and previewing your products.

Change Your Site Icon for the Mobile App

Your site icon is one of the first visual elements your customers will see when they access your content through the Kajabi Mobile App. Here’s how to set it up:

1. Log into your Kajabi account and go to your Dashboard.
2. Click on Settings in the Dashboard menu.
3. Navigate to Mobile App Settings.
4. In the Mobile Icon section, click Select Image.
5. Upload your desired image (recommended dimensions: 512x512 pixels) and click Save.

After saving, your custom icon will be displayed in the site drawer of the Kajabi Mobile App, reinforcing your brand's presence.

Select Your Mobile App Color Palette

Color plays a significant role in branding, and Kajabi allows you to customize the color palette of your mobile app to match your brand's identity. Here’s how you can select and apply your mobile app color palette:

1. Open the Settings tab from the Dashboard.
2. Click on Mobile App Settings.
3. Scroll down to the App Colors section.
4. Choose a color palette that best represents your brand’s design vision.
5. Click Save to apply the changes.

Tip: If you don’t see the new color scheme in the mobile app immediately, try refreshing the app or closing and reopening it.

These steps ensure that the colors of your mobile app are aligned with your overall branding, providing a consistent and professional look for your customers.

Why Can't I Customize the Color Scheme?

You might wonder why Kajabi offers pre-set color palettes instead of allowing complete customization. The reason is simple: Accessibility. The color palettes provided are designed according to Web Accessibility Guidelines (WCAG) to ensure that all users, including those with disabilities, can access your content comfortably. Each palette includes primary and secondary colors that are carefully selected to meet contrast requirements, making your app both visually appealing and accessible to everyone.

Kajabi App Promotion

Letting your customers know about the Kajabi mobile app is crucial for boosting engagement. The app allows your customers to access your products from anywhere, making it easier for them to stay connected with your content. Here’s how you can promote the Kajabi mobile app:

Customer Library Banner

You can add a banner to your customer's library page to promote the Kajabi mobile app by activating the switch in the Mobile App Settings:

• Navigate to the Customer Library Banner section.
• Activate the switch to add a banner promoting the Kajabi mobile app.

If you wish to remove the banner later, you can simply deactivate the switch.

Email Broadcast Swipe Copy

To further promote the app, you can send an email broadcast to your customers using the swipe copy provided by Kajabi:

1. Copy the text from the Email Broadcast Swipe Copy section.
2. Customize it to match your brand’s voice and tone.
3. Send the email to your list, letting them know about the mobile app.

How to Preview Your Products on the Kajabi Mobile App

Before launching or promoting your products, it's essential to see what your customers will experience when using the Kajabi Mobile App. Here’s how you can preview your products:

Step 1: Create a Test Contact

To start, you’ll need to create a test contact with an alternate email address. This allows you to experience your content as a customer would.

1. Go to the Contacts tab from your Dashboard.
2. Click on Add Contacts.
3. Enter an alternate email address different from your admin login. (If you don’t have one, it’s easy to create a new email for testing purposes).
4. Grant this test contact an offer from your product list.
5. Verify the account by following the instructions in the Grant Confirmation email.

Step 2: Log into the Kajabi Mobile App

Now, using your test contact email, log into the Kajabi Mobile App:

1. Open the Kajabi Mobile App on your device.
2. Enter the test contact’s email address and follow the prompts to verify the email.
3. Once verified, log in and explore your products as your customers would.

This method ensures that everything looks and functions as intended from your customer’s perspective.

Downloading and Logging In to the Kajabi Mobile App

Ensuring your customers know how to download and log into the Kajabi Mobile App is vital for smooth onboarding. Below are the steps you should share with them:

How to Download the Kajabi Mobile App

1. The Kajabi Mobile App is available for free on both the Apple App Store and Google Play Store.
2. Download the app by searching for "Kajabi" in the respective store.
3. Once installed, open the app and click Get Started.

How to Log in to the Kajabi Mobile App

1. Enter the email address used at checkout or for accessing Kajabi.
2. Confirm your account via the email verification process (click the link or enter the six-digit code provided).
3. Once confirmed, select the courses you wish to access in the app.
4. After loading, you can start using the mobile app for your selected courses.

Tip: If your customers experience issues logging in, refer them to the Kajabi App Troubleshooting Guide.

How to Update the Kajabi Mobile App

Keeping your Kajabi Mobile App up-to-date is essential for ensuring the best user experience. Here’s how to manually update the app on both iOS and Android devices:

On iOS Devices

1. Open the App Store on your device.
2. Tap on your profile icon at the top of the screen.
3. Pull down to refresh the page.
4. Scroll to see the pending Kajabi app update and tap Update next to it.

On Android Devices

1. Open the Google Play Store app.
2. Open the Menu by tapping the three horizontal lines.
3. Select My apps & games.
4. Locate the Kajabi app under "Updates pending" and click Update.

If the Kajabi Mobile App doesn’t appear in the update list, your app is likely already up-to-date.

How to Access Your Kajabi Customer Library Using a Mobile Web Browser

For customers who prefer using a mobile web browser over the Kajabi Mobile App, accessing the customer library is straightforward:

1. Open your email app on your iOS mobile device.
2. Find your Kajabi Customer Welcome or Offer Confirmation email.
3. Click Login in the email.
4. Enter your Kajabi customer account Email and Password.
5. Click Submit.

Now, you can access your library and begin exploring your purchased products right from your mobile browser.

How to Download a File from the Kajabi App to an iOS Device

iOS devices allow you to download various file types directly from the Kajabi app. Here’s how:

1. Select the content you wish to download within the lesson.
2. Choose Save to Files from the available options.
3. Rename the file and select the location to save it.
4. Click Save.

You can now find your file in the designated folder on your iOS device.

Enabling and Disabling Push Notifications from the Kajabi Mobile App

Push notifications are a powerful tool for keeping your customers engaged. Here’s how your users can manage these settings:

1. For iOS Devices: Users can enable or disable notifications in their phone’s settings. Apple's Guide on Changing Notification Settings provides detailed instructions.
2. For Android Devices: Users can control notifications through the Android settings. Google's Guide on Controlling Notifications offers step-by-step guidance.

Managing Multiple Email Addresses in the Kajabi Mobile App

When using the Kajabi Mobile App, one of the great features is the ability to add multiple email addresses. This flexibility allows your customers to access all their Kajabi products, even if they were purchased under different email addresses. Here’s how it works and what to keep in mind:

Unlimited Email Addresses

There is no limit to the number of email addresses a user can add to the Kajabi Mobile App. This means that customers who have purchased products under different emails can easily access everything in one place through the app.

Important Note: If a user adds two different email addresses to the Kajabi Mobile App and both addresses have purchased the same product, the progress and information associated with the product will be connected to the last email address added. This ensures that users have a streamlined experience, but it's something to keep in mind if your customers manage multiple accounts.

Kajabi iOS Mobile App Changes and What They Mean for You

Kajabi recently made some changes to comply with Apple’s terms of service, which have impacted some interactive features. Here’s what you need to know:

• Android and web applications are not affected.
• Interactive features like community posts, comments, and assessments are now accessible through a mobile web browser rather than the app.

While these changes might be inconvenient, your customers can still access your courses and content through the Kajabi mobile app or a mobile web browser.

Kajabi Mobile App Troubleshooting

Even with the best apps, issues can sometimes arise. If your customers encounter any problems with the Kajabi Mobile App, here’s a quick troubleshooting guide they can follow:

Common Issues and Solutions

1. The App is Unresponsive or Crashes

   • Solution: Update the app to the latest version, force close the app, or restart the device. If the problem persists, it may be necessary to reinstall the app.

2. Confirmation Email Not Received

   • Solution: Check the spam or junk folder, and ensure that the email address is connected to the mobile device's email app. If the link expires, the app may need to be reinstalled to re-enter the email address.

3. Expired Confirmation Link

   • Solution: If the link has expired, reinstall the app and request a new link by entering the email address again. Make sure to delete any previous confirmation emails to avoid confusion.

4. No Digital Products in the Library

   • Solution: Ensure that the correct email address is used and that the customer has been granted access to the products.

5. Prompted to Confirm Email Again

   • Solution: Press and hold the confirmation link in the email app, open it in a browser, and click "Open Kajabi App."

Take Your Kajabi Mobile App to the Next Level

Customizing and optimizing your Kajabi Mobile App settings is a crucial step in creating a seamless experience for your customers. By following this guide, you’ve set up your app to reflect your brand’s identity and ensured that your customers can access your content effortlessly.

1. If you haven’t given Kajabi a try yet, take advantage of my exclusive offer. Sign up for Kajabi with an extended 30-day trial through my affiliate link at mariataveras.com/Kajabi. You’ll also receive my Kajabi Kickstart course as a bonus, and when you continue as a paying user, we’ll schedule a 1:1 strategy session to help you scale your business.
2. Ready to take your online course creation to the next level? Join my 7-day Create & Launch Your Course Challenge at mariataveras.com/challenge.
3. Need personalized help? Schedule a call with me and my team at calendly.com/solusync. Let’s make your Kajabi journey a success!