HighLevel Universal Inbox: Every WhatsApp, Instagram and Email Message in One Place
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The HighLevel universal inbox pulls every channel your clients use—WhatsApp, Instagram, Facebook, email, SMS, TikTok, Google reviews, and your website live chat—into a single conversation feed. From there you filter by channel, assign conversations to team members, leave tasks with due dates, and see each person's full record: payments, documents, appointments, and everything they said to your bot. This is how I run it with my own team.
The problem: messages spread across five apps
Most businesses answer clients from WhatsApp Web in one tab, Instagram in another, Gmail in another, and the website chat somewhere else. Nobody can watch six inboxes at once, so messages get missed. Not by carelessness. By design.
How to connect your channels
Go to Settings → Integrations and connect each network: Facebook, Instagram, WhatsApp, TikTok, LinkedIn. Every connected channel starts landing in Conversations automatically. Phone calls in or out through a system number also show up there, with the transcript saved.
What you can do inside each conversation
- Filter by channel, by assigned user, by who's following, by last message channel.
- Assign to a team member so the right person handles it.
- Tag the contact: client, prospect, whatever your business needs.
- Leave tasks with a date, time and owner.
- Internal notes for whatever the team should know next time that person writes.
The full contact record
Next to every conversation you see everything the system knows about that person: website activity, opportunities, tasks, notes, appointments, documents sent, payments and subscriptions, and the AI agent log. If a client writes on WhatsApp today and Instagram tomorrow, it's still one contact with one history, and if two get created by mistake, you merge them. The system also flags conversations that have gone unanswered so your team knows where to jump in.
👉 Try the universal inbox free for 30 days
Frequently asked questions
Which channels does the universal inbox support?
WhatsApp, Instagram DM, Facebook Messenger, email, SMS, TikTok, Google Business Messages, LinkedIn, and your website live chat.
Can multiple team members work the inbox?
Yes. Each user sees what's assigned to them; admins see everything.
Are phone calls saved?
Yes. Calls through a system number are recorded and transcribed inside the same conversation.
How to get started today
Sign up to HighLevel through my link and get 30 days free. Or join through Solusync App, my white-label version of HighLevel with live chat support, one-on-one onboarding, and access to the Digital Success Club, where we run live classes three times a week. Affiliates who sign up through my link also get access to that community.
If you choose the annual plan, my team sets up your first bot, a calendar, a form and a landing page at no cost, and we schedule a strategy session with you after payment to map it to your business.
👉 Start your 30-day free trial of HighLevel
▶ Or join Solusync App with support and community
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